Jakarta, INTI – When disasters struck Aceh and North Sumatra in early December 2025, the need for stable communication became one of the biggest challenges on the ground. Limited connectivity hindered coordination and slowed the distribution of aid. Responding to this urgent situation, Lintasarta an AI Factory under Indosat Ooredoo Hutchison stepped in by delivering digital infrastructure assistance and humanitarian support through the Lintasarta Peduli Negeri program. This initiative was officially launched on Monday, December 8, 2025 as a demonstration of the company’s commitment to accelerating recovery for communities, strategic customers, and employees who were also affected.
Six Satellite Units Deployed for Disaster Areas
As part of its emergency response efforts, Lintasarta deployed six Starlink satellite devices to priority locations in Aceh and North Sumatra. The assistance was distributed through the Disaster Response Post in North Sumatra, Bank Aceh, and the Ministry of Communication and Digital (Komdigi) Command Post in Aceh.
All devices were provided free of charge and supported by Lintasarta’s technical teams to ensure stable connectivity throughout the emergency period. The effort was carried out in coordination with local governments and relevant authorities to speed up and strengthen communication recovery.
Lintasarta President Director and CEO, Bayu Hanantasena, emphasized the importance of connectivity in crisis management.
“In a disaster situation, connectivity is not merely a technical service it is a strategic necessity that determines the speed of coordination and the effectiveness of aid distribution,” he stated.
Special Services for Government and Communities
In addition to restoring public network access, Lintasarta also distributed additional connectivity equipment to government institutions playing key roles in disaster management. The assistance included:
- Two VSAT Starlink units for the disaster post in North Sumatra.
- Two VSAT Starlink units for the Komdigi Media Center in Aceh.
- Two VSAT Starlink units through Bank Aceh for communities requiring emergency internet access.
Each device was managed directly by Lintasarta’s technical team to maintain service quality throughout the recovery period.
Digital Infrastructure Restoration and Support for Customers
At the same time, Lintasarta accelerated service restoration for its strategic customers, particularly those in the banking sector and government institutions. Field technicians were deployed to repair damaged networks and ensure customer operations continued without disruption.
The company also distributed logistical aid, financial assistance, and essential supplies to communities and Lintasarta employees who were affected by the disaster in Aceh and North Sumatra.
The distribution of aid was carried out simultaneously and led directly by company leadership, including CEO Bayu Hanantasena in Medan and Lintasarta Director & Chief IT Services Officer, Ginandjar, in Aceh. Both ensured that digital and social recovery efforts proceeded in parallel and in a coordinated manner.
Lintasarta’s Commitment to National Digital Resilience
Lintasarta affirmed that this initiative is part of the company’s long-term commitment to strengthening national digital resilience, especially in emergency situations.
Bayu reiterated,
“We are committed to ensuring that every citizen remains connected under any circumstance. Technology must serve not only business interests but also humanity.”
Moving forward, Lintasarta will continue to adjust its technical and social support based on field conditions and guidance from the government and relevant authorities.
Technology as a Pillar of a Resilient Indonesia
The Lintasarta Peduli Negeri initiative also reflects the company’s strategic role as a national digital infrastructure provider supporting Indonesia’s Golden Vision 2045. With network capacity reaching 50 Tbps, low latency, and high reliability, Lintasarta is able to maintain stable digital access even during disasters.
The reliability of its network, along with the strengthening of the 4C solutions Connectivity, Cloud, Cybersecurity, and Collaboration forms an essential foundation in building a more resilient and technologically empowered Indonesia.
Conclusion
The digital and humanitarian assistance distributed by Lintasarta demonstrates the crucial role of communication infrastructure in crisis situations. With strong connectivity, coordination, aid distribution, and community recovery can proceed more quickly. This effort underscores Lintasarta’s role as a company that not only focuses on technology but also upholds strong social responsibility in supporting communities during disasters.
Read More: Kemkomdigi Accelerates Restoration of Telecom Services in Sumatra Following Disaster