Indonesia Strengthens Digital Governance System for More Effective and Inclusive Public Services

Thu, 06 Feb 2025 10:32 | Digital Transformation | Editorial INTI

Jakarta, INTI - Digital transformation has become one of the government's main priorities to drive efficiency and effectiveness of public services.

In recognition of the importance of this digital transformation for Indonesia, the Ministry of Communication and Digital (Kemkomdigi) and the Ministry of Administrative and Bureaucratic Reform (Kemenpan-RB) are collaborating to strengthen their strategies in accelerating the digitalization of government administration.

With this initiative, it is aimed that an adaptive and transparent bureaucracy can be achieve, allowing public services to quickly and effectively respond to the dynamic and evolving needs of society.

Focus Area of Collaboration

This collaboration focuses not only on strengthening technological infrastructure, but also on developing policies that are in line with the evolving dynamics of public services.

In a press release issued by the Ministry of Communications and Digital on Tuesday, February 4, 2025, the Minister of Communications and Digital, Meutya Hafid, emphasized the importance of collaboration across ministries and agencies to ensure that digital transformation does not simply become a process of technology adoption, but rather has a real impact on improving the quality of public services.

Furthermore, she also emphasized the need for comprehensive integration of digital systems, which includes key areas such as optimizing data governance and improving the competence of human resources in the government sector.

"We truly appreciate Kemenpan-RB’s dedication to building a more efficient and effective digital government, Kemkomdigi is fully committed to supporting this strategic initiative that foster integrated public services with a meaningful and widespread impact on society," said Meutya.

Similarly, Minister of Administrative and Bureaucratic Reform, Rini Widyantini, reaffirmed Kemenpan-RB’s commitment to accelerating government digitalization as part of a modern bureaucratic reform.

She emphasized that a business process-based approach is crucial in ensuring that digitalization remains adaptive to the evolving needs of society.

“Today, we look forward to the full support from the Ministry of Communication and Digital in driving the business process-based digital transformation of government. This approach is critical to ensuring that every aspect of digitalization goes beyond technical implementation and delivers tangible, meaningful improvements to public services," Rini stated.

The Focus of the Improvement

To further support these efforts, the government is preparing a draft Presidental Regulation (Perpres) aimed at strengthening coordination and synchronization in driving digital transformation across all levels of administration.

This regulation is intended to ensure that the digitalization process unfolds in a more integrated, impactful, and responsive manner, aligning closely with the needs of society.

Additionally, this draft aims to accelerate the implementation of priority digital transformation agendas, which not only focus on the technological aspects but also consider their impact on the effectiveness and quality of public services.

Role of the Ministry of Communication and Digital

Expanding on this framework, the Ministry of Communication and Digital (Kemkomdigi) serves as a cornerstone in bridging the rapidly increasing need for information technology with the overarching goal of improving the quality and accessibility of public services.

Through its leadership, the ministry is committed to ensuring that digital transformation policies are designed not only to advance technological progress but also to address real societal challenges.

By fostering inclusivity, efficiency, and adaptability, these policies aim to create a government digitalization process that is responsive to the dynamic needs of the public and capable of delivering meaningful, tangible benefits.

Conclusion

In conclusion, the collaboration between ministries underscores a shared commitment to achieving a comprehensive and impactful digital transformation of government services.

By focusing on cross-ministerial cooperation, integrating business process-based approaches, and aligning digital policies with societal needs, the transformation effort aims to go beyond mere technological adoption.

The proposed Presidential Regulation further solidifies this vision, ensuring that government digitalization is inclusive, efficient, and responsive to the evolving demands of the public.

With the Ministry of Communication and Digital at the helm, this initiative represents a significant step toward creating a modern, integrated, and service-oriented government for a digitally empowered society.