Jakarta, INTI - At the TM Forum Digital Transformation World (DTW) Ignite 2026, Telkomsel became the first telecommunications operator in Indonesia and the third in Southeast Asia, following DNB Malaysia and AIS Thailand, to achieve Autonomous Network Level 4 (ANL-4) Alpha Validation.
The recognition marks a significant milestone in Telkomsel's digital transformation journey, highlighting the company's progress in adopting advanced network automation to improve operational efficiency and customer experience.
AI Enhances Service Assurance and Customer Experience
The achievement was driven by Telkomsel's implementation of artificial intelligence (AI) in its Service Assurance operations for individual customer services through the "NPS Improvement with AI for Autonomous by TAZ" use case.
By integrating AI into network operations, Telkomsel can automatically monitor network performance, identify potential service issues before they affect customers, and respond more quickly to maintain service quality.
The AI-powered autonomous network continuously analyzes network conditions in real time, enabling proactive maintenance and intelligent decision-making that minimizes service disruptions while optimizing network reliability.
For customers, these capabilities translate into a smoother, more stable, and more consistent digital experience, whether using mobile broadband, digital applications, or other connected services.
Accelerating Indonesia’s Intelligent Network Evolution
Achieving Autonomous Network Level 4 represents a major step toward building self-operating, intelligent telecommunications networks capable of autonomously managing many operational processes with minimal human intervention.
The milestone also reinforces Telkomsel's commitment to leveraging next-generation technologies to strengthen Indonesia's digital infrastructure and support the country's growing demand for high-quality connectivity.
As digital services, AI applications, and data-intensive technologies continue to expand, autonomous network capabilities are expected to play an increasingly important role in ensuring resilient, efficient, and customer-centric telecommunications services.
Conclusion
Telkomsel's ANL-4 Alpha Validation demonstrates its leadership in network automation, positioning the company at the forefront of intelligent telecommunications infrastructure while supporting Indonesia's ongoing digital transformation.
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