Jakarta, INTI - Telkomsel has partnered with ZTE to develop artificial intelligence (AI)-driven telecommunications networks in Indonesia, aiming to enhance service quality experienced directly by customers.
The collaboration was formalized through the signing of a Strategic Partnership Agreement (SPA) during Mobile World Congress 2026 in Barcelona on Tuesday, March 3, 2026.
Through this partnership, both companies will explore the implementation of AI-based network technologies and digital innovations to deliver more reliable and adaptive services.
AI and Edge Technology to Improve Network Performance
One of the key focus areas is the development of an AI-native Radio Access Network (RAN), enabling smarter and more efficient management of mobile networks. This technology is expected to dynamically adjust network capacity based on user traffic, resulting in more stable internet connectivity.
In addition, Telkomsel and ZTE will expand the implementation of Edge User Plane (UPF), allowing data processing to occur closer to end users. This approach is expected to reduce latency and provide a more responsive internet experience, particularly for real-time services such as streaming, gaming, and other digital applications.
The expansion of edge networks also aims to improve broadband service quality across various regions in Indonesia, including areas that have traditionally faced limitations in digital infrastructure.
Director of Planning & Transformation at Telkomsel, Wong Soon Nam, stated that the collaboration is part of the company’s effort to deliver a better digital experience.
“Through this collaboration, we aim to integrate AI-driven intelligent network capabilities to enhance service reliability, expand more inclusive broadband access, and unlock new opportunities for customers and industry players across Indonesia,” he said.
Meanwhile, President Director of ZTE Indonesia, Richard Liang, noted that the partnership will help accelerate Indonesia’s digital transformation.
According to Liang, improvements in network efficiency and technological innovation are expected to strengthen the digital ecosystem while delivering better service experiences for users.
With the development of AI-powered networks, Telkomsel customers are expected to benefit from more stable connections, lower latency, and broader internet access across Indonesia.
Conclusion
This partnership underscores the growing role of AI in redefining telecommunications infrastructure. By combining intelligent network management with edge computing, the initiative is expected to set a new benchmark for connectivity performance and support Indonesia’s expanding digital economy.
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