Jakarta, INTI - The development of the digital world opens up numerous opportunities as well as risks, including cybersquatting, which is the misuse of domain names for personal or business interests. There is also the threat of domain hijacking, which involves stealing domains by hacking registrar accounts or exploiting technical vulnerabilities.
In response to the increasing cases, PANDI (Indonesian Internet Domain Name Administrator) has issued new regulations regarding Domain Name Dispute Resolution (PPND) Version 8.0. This policy was announced by PANDI during a national seminar held in collaboration with Markus Sajogo & Associates (MS&A Law Firm) in Surabaya on Thursday, August 14, 2025.
PANDI’s Chairman, John Sihar Simanjuntak, stated that the seminar aims to ensure domain name dispute resolutions are balanced and transparent.
“PPND Version 8.0 is the result of cross stakeholder discussions to ensure disputes are resolved fairly in accordance with the applicable legal basis,” John said.
More Flexible Mediation Mechanisms
Previously, mediation options were limited, but PPND 8.0 now provides three flexible dispute resolution mechanisms that parties can choose from. Disputing parties can select one of three pathways:
- Mediation facilitated by internal PANDI mediators who have technical knowledge of domain management and dispute resolution procedures.
- Mediation by independent external mediators to provide a neutral perspective for both parties.
- Direct amicable settlement, allowing the process to proceed more quickly without formal mediator involvement.
Impact and Expectations for the Digital Ecosystem
This flexibility is expected to reduce potential conflict escalation, broaden access to dispute resolution, and create space for more constructive and mutually beneficial solutions.
With more flexible mechanisms, trademark owners, domain holders, and other parties involved can tailor the mediation process according to their needs and preferences.
The Head of the Legal Services Division, Raden Fadjar Widjanarko, from the East Java Regional Office of the Ministry of Law and Human Rights emphasized the need for cross sector collaboration to maintain the security of the digital ecosystem.
“Through PANDI’s role in managing the .id domain and the implementation of the latest PPND policy, we, together with DJKI, continue to encourage the integration of trademark and domain data, strengthen early detection systems, and enhance the capacity of law enforcement and legal practitioners,” Fadjar said.
With consistent implementation, PANDI’s initiative can serve as a model for other countries in addressing cybersquatting issues and resolving domain name disputes fairly and transparently. This measure is expected to provide clearer legal protection for trademark owners and internet users in Indonesia.
Conclusion
The new regulations establish clearer procedures for handling disputes, including mediation and online resolution mechanisms. In addition, the regulation aligns with international standards to be consistent with global practices in domain dispute resolution.
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