Jakarta, INTI – Agentforce in Indonesian is a platform designed to help businesses accelerate digital transformation through artificial intelligence (AI). This launch simultaneously opens five new growth opportunities for companies in the country. Through Agentforce, both SMEs and large enterprises can deliver better customer experiences while improving operational efficiency. This momentum comes amid the government’s push to make Indonesia a high-income country by 2045. The launch event was held in Jakarta in early December 2025, underscoring Indonesia’s position as a strategic market for AI innovation.
Agentforce: AI and Human Collaboration for Business
Agentforce is available in two main variants: Agentforce Service and Employee Agent. Agentforce Service functions as a 24/7 active customer service platform, where AI agents support human teams from initial contact to case resolution, utilizing real-time customer data to enhance experience and operational efficiency. Meanwhile, Employee Agent acts as a digital assistant for employees, integrated with work platforms such as Slack and mobile devices, helping with meetings, customer summaries, onboarding, and benefits information, allowing employees to focus on their core tasks.
Five AI Opportunities for Indonesian Businesses in 2026
Salesforce has identified five key opportunities projected to reshape the business landscape in Indonesia:
Jumping into the Agentic Enterprise Era
Local businesses can directly adopt agentic AI workflows without being constrained by legacy infrastructure. 2024 data shows that 82% of Indonesian C-level executives have prioritized generative AI, paving the way for rapid transformation.
SMEs Level Up with Digital Workforce
AI agents assist SMEs in improving customer service, opening new business opportunities, and increasing competitiveness at lower costs.
Small Town Businesses Can Compete with Big Cities
The spread of digital infrastructure enables small businesses to reach wider markets. AI helps serve customers in major cities without heavy physical investments, expanding economic inclusion.
Agentic Service Boosts Customer Trust
24/7 hyper-personalized service from AI agents can increase customer satisfaction by up to 30% and boost upsell potential by 25%.
AI Agents Strengthen Financial Inclusion
AI simplifies access to banking services for the 25% of adults not yet reached, including account opening, loan applications, and credit assessments, supporting the growth of micro and small enterprises.
Conclusion
With the launch of Agentforce in Indonesian, Salesforce reaffirms its commitment to helping businesses in the country adopt AI strategically. AI-human collaboration not only enhances efficiency but also opens opportunities for more inclusive economic growth. Indonesia stands at a critical point to leverage this technology in driving businesses to become more agile, competitive, and ready for the Agentic Enterprise era.
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