Jakarta, INTI – The demand for responsive and always-available customer service is steadily increasing among business players. Addressing this challenge, Telkom Indonesia (Persero) Tbk, through its Omni Communication Assistant (OCA) service, officially launched a new platform called OCA AI, an artificial intelligence (AI)-based chatbot builder.
No-Code Chatbot for Everyone
OCA AI is designed to be user-friendly, even for those without programming skills. With its drag-and-drop system, the chatbot creation process becomes faster, more practical, and efficient. This solution was introduced because conventional chatbot development often requires significant time, high costs, and technical expertise.
“Through OCA AI, Telkom is committed to opening access for businesses to leverage technology that drives growth. This is not only about efficiency but also a concrete step toward building an inclusive business ecosystem,” said Komang Budi Aryasa, EVP of Digital Business & Technology at Telkom, in an official statement on Monday 28,July 2025.
Supporting Multi-Channel Integration and Business Analytics
Chatbots built on this platform can be seamlessly integrated across multiple communication channels, including WhatsApp, Instagram, and company websites. Beyond serving as an automated conversation tool, OCA AI also comes with analytics features to help businesses monitor chatbot performance and gain valuable insights for business strategy development.
Conclusion
The launch of OCA AI marks Telkom’s concrete step in delivering inclusive AI-based solutions for the business world. With this platform, companies can enhance efficiency, strengthen customer service, and harness digital technology to drive more sustainable growth.
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