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How can AI and digital innovation improve financial services for everyone?
In this Inti Media interview, Eka Fajar, Manager of the Center of Excellence Department at PT Pegadaian, shares how the company adopts technology based on real business needs while ensuring digital services remain accessible to all customers. He also highlights the Tring app, which makes gold transactions and gold pawning easier, and the importance of human assistance for customers who need support with digital services.
Watch the full interview!
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