Jakarta, INTI - PT Bank Tabungan Negara (Persero) Tbk (BTN) and Indosat Ooredoo Hutchison (Indosat/IOH) have signed a memorandum of understanding to initiate a collaboration on digital financial services within an integrated digital ecosystem. The partnership aims to provide more practical, relevant, and accessible financial solutions for the public.
This collaboration is designed to accelerate financial inclusion in Indonesia by combining Indosat’s strong network and digital connectivity with BTN’s banking capabilities into a unified ecosystem.
BTN President Director Nixon L.P. Napitupulu stated that partnering with digital industry players like Indosat is part of the bank’s broader strategy to transform its services through an ecosystem-based approach.
“With the support of Bale by BTN and integration into a broader digital ecosystem, we are confident that BTN’s services will become more accessible, more actively used, and able to create greater value for the community,” he said.
Expanding Services Through Digital Ecosystems
The collaboration is driven by the growing demand for digital and financial services that are more practical and easily accessible in everyday life.
BTN sees this as an opportunity to expand its engagement with customers, not only when they need financing, but also across various daily financial activities, through integration within its partners’ digital ecosystems.
This integration is expected to improve access, increase service usage frequency, and strengthen BTN’s position within the digital lifestyle of the community.
Indosat’s Commitment to Financial Inclusion
President Director and CEO of IOH, Vikram Sinha, emphasized that technology should deliver tangible benefits through cross-sector collaboration.
He noted that this partnership brings digital financial services closer to users, making them more relevant and easier to access through platforms already embedded in people’s daily lives.
The initiative also reflects Indosat’s commitment to enhancing user experience while accelerating financial inclusion by leveraging its extensive telecommunications network.
Moving forward, BTN and Indosat will continue exploring further collaboration opportunities to expand digital financial services and strengthen financial inclusion through a broader ecosystem.
Conclusion
The collaboration between BTN and Indosat marks a strategic step in accelerating digital financial inclusion in Indonesia. By integrating banking services with a broad digital ecosystem and strong connectivity infrastructure, the partnership is set to deliver more accessible, seamless, and relevant financial solutions. Moving forward, this synergy has the potential to reshape how people engage with financial services in their daily lives while strengthening the nation’s digital economy.
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