Jakarta, INTI - PT Telkom Indonesia (Persero) Tbk (Telkom) has officially launched Agentic AI by BigBox, a next-generation artificial intelligence platform designed to accelerate digital transformation through intelligent automation, business process integration, and data-driven decision-making.
The innovation was introduced by Faizal Rochmad Djoemadi, accompanied by Komang Budi Aryasa during the ITD Summit held in Bandung on April 23.
As an evolution beyond conventional AI utilization, Agentic AI by BigBox is not only capable of generating insights, but can also execute actions semi-autonomously or fully autonomously according to organizational needs.
The technology supports cross-system workflow orchestration, end-to-end integration of data and AI capabilities, and improved operational efficiency at the enterprise scale.
“We designed Telkom Agentic AI not merely as an AI tool, but as a digital platform capable of working and executing tasks. This is our step toward enabling organizations to become faster, more integrated, and more adaptive in responding to the dynamics of the digital business landscape,” said Faizal Rochmad Djoemadi in an official statement on Tuesday, April 28, 2026.
AI Center of Excellence Strengthens Telkom’s AI Ecosystem
The launch also reflects the company’s strategic commitment through its AI Center of Excellence (AI CoE) initiative. As the driving force behind Telkom’s AI transformation, the AI CoE is built upon five core pillars aimed at accelerating technology adoption from end to end.
The ecosystem includes AI Campus, focused on research and talent development; AI Playground, designed as an experimentation and innovation space; AI Connect, which strengthens collaboration among AI talents and practitioners; AI Hub, serving as the commercialization center for business solutions; and AI Native, which promotes AI integration into the company’s core operations.
Within this holistic framework, Agentic AI by BigBox plays a strategic role under the AI Hub pillar, positioning it as a flagship solution ready to deliver tangible value for industries.
Unlike conventional conversational AI systems that are generally reactive, Agentic AI by BigBox is capable of operating more independently in handling complex task sequences.
The system can break down large-scale tasks into structured stages, manage execution through specialized agents, conduct self-evaluation, and securely connect with various external systems in a scalable manner.
As part of strengthening an inclusive AI ecosystem, Telkom also introduced AgentLab, a drag-and-drop platform that enables business functions such as finance, human resources, and legal departments to design Agentic AI workflows more easily without requiring advanced technical expertise.
Supporting Business Efficiency and National Data Sovereignty
Within the TelkomGroup ecosystem, Agentic AI is expected to support the consolidation and integration of IT systems across entities, optimize operational and investment costs, accelerate data-driven decision-making, and automate strategic business processes.
For enterprise and B2B customers, the solution can be utilized to improve customer experience, automate services and operations, deliver advanced analytics and predictive decision-making, and integrate multiple platforms.
Komang Budi Aryasa added that the launch of Agentic AI by BigBox reflects the company’s confidence in the future of collaboration between humans and technology.
Supported by extensive digital infrastructure and top digital talent, TelkomGroup aims to provide solutions that are not only intelligent, but also capable of delivering measurable business efficiency outcomes across Indonesia.
The initiative further strengthens Telkom’s position as a leader in digital transformation committed to delivering practical innovations for the advancement of national industries.
Beyond operational efficiency, Agentic AI by BigBox also reinforces national data sovereignty. Supported by Telkom’s domestic digital infrastructure, data processing can be conducted within Indonesia’s ecosystem, providing added value in terms of security, reliability, and compliance with the needs of strategic national sectors.
The launch marks another important step in Telkom’s efforts to drive inclusive and sustainable digital transformation, while encouraging businesses across Indonesia to adopt autonomous technologies in order to enhance global competitiveness.
Conclusion
The launch of Agentic AI by BigBox demonstrates Telkom’s commitment to advancing Indonesia’s digital transformation through autonomous and enterprise-scale AI solutions. By combining intelligent automation, integrated AI ecosystems, and domestic digital infrastructure, the platform is expected to strengthen business competitiveness, improve operational efficiency, and support national data sovereignty in the evolving digital economy.
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