Jakarta, INTI – Digital transformation continues to be a critical need across various industrial sectors in Indonesia. Addressing this, PLN Icon Plus a Beyond kWh subholding of PT PLN (Persero) offers specialized DataComm & Telco solutions tailored to support business operations with secure, fast, and flexible connectivity.
Its key services, including Dedicated Internet, IPVPN, and SD-WAN, are designed to help industries ranging from finance and government to education and manufacturing optimize their digital systems with stable and sustainable network infrastructure.
Commitment to Inclusive and Responsive Digital Services
President Director of PLN Icon Plus, Ari Rahmat Indra Cahyadi, emphasized the company’s commitment to delivering the best service through digital innovations aligned with customer needs. According to him, customer experience is not just about internet speed, but also about responsive and integrated systems that support operations smoothly.
To ensure service quality, PLN Icon Plus has developed a real-time network monitoring system via a Command Center. This system allows early detection of potential network issues and sends automatic alerts to the technical team. This enables proactive issue resolution without waiting for customer complaints, minimizing downtime and increasing customer trust.
SD-WAN: Smart Technology for Efficient Network Management
A key technological advantage offered by PLN Icon Plus is its Software-Defined Wide Area Network (SD-WAN), which enables automatic and intelligent traffic management. This includes service prioritization, optimal route selection, and bandwidth efficiency without compromising service quality.
This technology is especially beneficial for multi-branch operations like retail chains or banking networks, ensuring smooth transactions and reliable communication across all locations.
Customer-Centric Approach in Every Innovation
Beyond technology, PLN Icon Plus applies a customer-centric approach in every solution it develops. From service installation to network performance monitoring and issue reporting, all processes are designed to be digitally accessible and user-friendly.
Customers are also provided with a self-service dashboard that presents real-time and transparent usage data, allowing businesses to make informed decisions and monitor network performance efficiently.
Conclusion: Empowering Industry with Flexible and Secure Digital Networks
Through its DataComm & Telco services, PLN Icon Plus demonstrates a strong commitment to supporting industrial digital transformation in Indonesia. By combining advanced technologies with real-time support systems and a customer-first philosophy, PLN Icon Plus positions itself as a reliable partner for industries aiming to build a resilient and future-ready digital infrastructure.
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