Jakarta, INTI - Yandex introduces its latest artificial intelligence (AI) solution specifically designed for the telecommunications industry in Indonesia. This initiative aims to empower mobile operators to build their own AI products on a national scale, supporting the acceleration of digital transformation and meeting increasingly complex consumer needs.
This strategic step was taken in line with the rapid adoption of AI in Indonesia. Data from the Ministry of Communication and Digital Affairs (Kemenkomdigi) shows that the AI adoption rate in the country has reached 92 percent, making it a key pillar of national productivity. Furthermore, a recent survey revealed that 97 percent of people feel that AI plays a role in their daily lives, from information searches to the use of generative chatbots.
Alexander Popovskiy, CEO of Yandex Search International, stated that telecommunications operators are ideally positioned to lead the expansion of this technology.
"They have a large user base, a trusted brand, and a mature infrastructure that serve as a critical foundation for launching AI products on a national scale," said Alexander.
Yandex believes that with the right tools and expertise, operators can provide immediate value to Indonesians who are utilizing AI.
Telecom Operators can Build Their Personalized Services
Through the AI for telecommunications operators initiative, Yandex offers collaboration flexibility. Operators can integrate their services into Yandex's AI products, adopt Yandex technology into their internal ecosystem, or even launch AI products under their own brand identity (white-label).
This solution enables the development of more personalized and intuitive services, such as virtual assistants, AI-based customer support, and even self-service services for balance inquiries and account management.
A key advantage of this collaboration is the ability of operators to create services that are more relevant to local market sentiment than generic global services.
With the support of machine learning technology, which Yandex has been developing since 1997, telecommunications operators in Indonesia now have a significant opportunity to bring the tangible benefits of AI to their millions of customers without further delay.
This transformation is expected to not only drive business growth for industry players but also make AI an integral part of Indonesians' daily lives.
Conclusion
Yandex is introducing a dedicated AI solution for the telecommunications industry in Indonesia, enabling mobile operators to develop their own AI products nationwide. This initiative comes as AI adoption in Indonesia has reached 92%, with 97% of Indonesians reporting experiencing the benefits of AI in their daily lives. Yandex Search International CEO Alexander Popovskiy believes that telecommunications operators are strategically positioned to expand AI utilization. This solution enables the development of more personalized and intuitive services, such as virtual assistants and AI-based customer support.
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